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Workplace Omnichannel User Support

Offer convenient, on-demand support across channels

Today’s workplace is more mobile, flexible and remote than ever—and employees expect a seamless experience across multiple channels. The new digital workplace demands exceptional IT service management that’s driven by data.

NTT DATA’s Workplace Omnichannel User Support services make this a reality through self-service and self-help solutions—with the undeniable power of artificial intelligence, automation and analytics.

See how you can adopt Experience Level Agreements (XLAs)-based operations using our Nucleus Command Centre to empower IT support channels that minimize business disruption, solve problems faster and improve employee productivity.

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A Few of Our Credentials

6.2M+ Users served through service desk support

87% First-contact resolutions

65% Contacts resolved through automation

16 Service Desks

Our Services

Advanced Service Desk

Accelerate and improve service desk management through automation, analytics and multilingual, omnichannel employee support.

Enterprise Search

Enable employees to easily access information by organizing structured/ unstructured data with the help of AI.

Intelligent Portal

Deliver consumer-like experience to your employees with enterprise virtual assistant and smart mobile application solutions.

Self-Help and Self-Service

Empower users with intuitive solutions and automation that quickly resolve common IT support requests.

Cloud Connected Contact Centre

Enhance customer experience and employee productivity with integrated cloud-based contact centre operations for voice services.

Our capabilities with the ServicesNow® platform help digitize and unify organizations, resulting in faster, smarter and better ways to work. ServiceNow is the go-to platform to streamline workflows, processes and platform deployment. It simplifies technical management. And it’s pivotal in transforming the employee and customer experiences.

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Intelligent Assistants for the Workplace

Powered by NTT DATA’s Nucleus Intelligent Enterprise Platform, this solution provides an easy-to-navigate interface that helps employees quickly find answers to common questions and resolve issues in real time.