Engage and empower workers in an ever-changing world
Connected. Personalized. Adaptable. Modern. That's The Future of Work.
Organizations need to outperform, maintain market competitiveness and realize faster ROI. And without a modern workforce, meeting these challenges will be unmanageable.
The workplace of the future requires strategies where employees feel connected, are offered personalized training and career paths and enjoy flexible, modern digital work environments.
To be successful, business, human resources and IT executives should remain focused on:
- Driving change across the organization to realize process or system ROI
- Enabling modern talent strategies to attract and retain the right workforce
- Supporting collaboration and improved operational performance with a secure, digital workplace
Driving adoption of process and technology change for faster ROI
Change is inevitable. Whether it’s a new system, a new process or a new way of working, organizations expect employees to get on the change train to fully realize organizational ROI. Unfortunately, employees can view the smallest change with suspicion and distrust. And leaders often fail to help employees understand why the change is happening and how to navigate it, let alone be successful through change.
To enable employees to adopt change faster, organizations need to incorporate a culturally aligned organizational change management (OCM) foundation. This will help them meet employees where they are and appropriately guide them through periods of disruption.
Attract, retain and transform the workforce to maintain market competitiveness
In an environment where skills and roles are evolving rapidly, a new survey, Innovation Index reports that only 54% have revisited work models and only 44% are reskilling existing resources.
But organizations that are adopting innovation strategies and investing time and resources to make sure they have the right capabilities for their workforce are reaping benefits. The innovation index also revealed that more than half of the organizations are investing in work systems for easier collaboration, revisiting work models and work-life balance and launching upskilling and reskilling programs.
How organizations can attract and retain their workforce:
- Assess current employee value proposition
- Identify and prioritize organizational goals
- Create meaningful learning journeys
- Craft a pragmatic roadmap to the future
How Data-Driven OCM Enables Purposeful, Sustainable Transformation
Say goodbye to reluctance and hello to adaptability. Adopt a data-driven approach to change management that ensures faster ROI, enhanced employee experiences, and a culture of inclusion and trust.
Taking a Human-Centric Approach to Workforce Transformation
Cultural, social and digital technology shifts are resetting worker expectations and in this new workforce, success lies in your people and the employee value proposition that you create and deliver. Empowered work also requires a collaborative, mobile, secure and inclusive work culture, regardless of physical location.
Together this can foster a great environment that ultimately helps the workforce grow and contribute passionately to the organization.
Worker turnover is expensive. It takes eight to 12 weeks to replace an employee, four to eight weeks to train a new team member and can result in almost a 40% loss in productivity. To avoid this situation, it’s critical that organizations provide employees with opportunities and the flexibility to learn, grow, connect, promote equity and make a professional and personal impact. Focusing on the human side of the business, investing and change adoption strategies, and adopting digital tools and processes, requires organizations to lean into four key areas.
Greater return on investment (ROI)
Increased employee engagement
Empowering the workforce requires the right tools and technology for employers to offer simplified and effective operating models, by adopting new digital workplace solutions, while training and upskilling employees.
Planning for future scenarios is a cross-functional, collaborative endeavour that requires expertise from leadership, operations, human resources, finance and each enterprise function.
- Create clear leadership that fosters and sustains growth: Businesses too often take the “if we build it, they will come” approach to implementing new tools and business models; they are then surprised and disappointed when adoption does not materialize, and ROI is not achieved. To address this, businesses need to incorporate a tailor-made and culturally aligned OCM foundation in their change programs.
- Provide seamless experience: Cloud-based solutions can modernize field services, while helping reduce risk and complexity, and enable automation, integration and deployment at scale. Paired with change programs, they can also enhance operational efficiency and accelerate adoption of new functionalities to gain business value.
- Develop solutions for human and bot collaboration: Organizations are introducing AI-powered bots to streamline work. These platforms offer a desktop-based experience allowing business users to automate simple and complex front- and back-office processes in one interface.
Increase employee collaboration and productivity to drive performance
The new workforce wants flexible, culture-rich organizations and digitally rewarding experiences. In fact, in the 2023 global employee experience report, CEOs voted hybrid work flexibility as the top driver of successful employee experience strategies. Furthermore 95% of organizations agree that cloud solutions are vital for enabling outcomes related to EX. And top performers are investing in mobility solutions, including business-grade internet connections, application and software development and mobile device management (MDM) security and support.
To be successful, enterprises will need to bring together communication, agility and modern IT to offer secure, human-centred digital workplaces, and thus elevate the employee experience.
Benefits of a digital and modern workplace:
- Improved productivity
- Greater employee satisfaction
- Higher employee retention
We’re helping thousands of clients build a human-centred workforce through our workplace solutions and global partners. Discover how.
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